General conditions
1. Definitions
1.1. The website is a platform that is managed by an administrator and used by users under the conditions set out below. This document has the binding force of a contract applicable to all versions and devices on which the Platform Services are available. Accessing, viewing or using the site signifies the user’s acceptance and agreement to the terms and conditions. If you do not agree with these terms or with individual clauses in them, please do not use this site.

1.2. The words, terms and abbreviations used below have the following meanings:
-“OU” – General conditions for using the website
-“Website”, “Site” – website with an address (URL)
– “Administrator” – the commercial company that manages and maintains the site and the platform.
– “User” – a natural or legal person who uses the services and resources of the site
-“Profile” – a set of all data with which a registered and unregistered user of the services on the site is associated
– “Services” – all services of the Administrator, or of its partners and contractors, which are available to users of the website
-“ZPA” – Consumer Protection Act
– “PLD” – Personal Data Protection Act
– “ZPU” – Law on postal services

2. Acceptance, consent and action of the OU
2.1. These TOS constitute a legal agreement between the Administrator and the User, which contains the conditions for the use of the website and the platform. The TOS apply equally to registered and non-registered users. Acceptance and agreement with the TOU is a mandatory condition for using the site and platform.

2.2. The TOS come into effect from the moment the User first uses the site or a subsequent visit. They are applicable to each visit and use of the site and are valid until the use of the site is terminated. The user is responsible for his actions in connection with the use of the site.

2.3. The relationship between users and the Administrator in connection with the use of the platform is regulated exclusively by these GTC, the Privacy Policy and other rules and instructions that have been created and published on the site by the Administrator and are an integral part of the GTC.

3. Access
3.1. By accepting the TOS, the User expresses his informed consent that any advertising messages, newsletters, campaigns as well as any other messages, including SMS sent by the Administrator to the user’s registered email address and phone number, will not be considered “unsolicited commercial messages ” in the sense of Article 6 of the Law on Electronic Commerce.

4. Characteristics of the services
4.1. The administrator provides and the users use the services “as advertised” according to their conditions and parameters specified on the site.
4.2. At the discretion of the Administrator, the services may be updated, supplemented and expanded at any time.
4.3. Our obligations regarding the company’s products and services are governed only by the contracts under which they are provided.

5. Permitted Use
5.1. The platform can be used by natural persons of legal age, legal entities and organizations established and operating in accordance with Bulgarian legislation.
5.2. The user is obliged to access the platform and the site through the technologies and means provided in it, implemented through the normal functionality of the site and to use it lawfully, according to its purpose and in accordance with these TOS. All rights, ownership and legal interests in the Site or in connection with the Platform that are not expressly granted in these TOU belong to the Administrator.
5.3. The use of the Platform requires the availability of resources allowing access to the Internet, including a program to view the content of the relevant Internet page or mobile application.
5.4. To the extent permitted by applicable law, in no event shall the Administrator be liable for any direct, indirect, special or consequential damages from the use of this website, or any other linked website, including, without limitation, any lost profits, business interruption, loss of programs or other data on your information or other system, even if we have been expressly advised of the possibility of such damage occurring.

6. Confidentiality
6.1. By accessing the website and using the platform, the user accepts and gives his informed express consent to his personal data being collected, processed and stored by the Administrator for the purpose of correct, trouble-free and full use of the platform, according to the TOS and the Protection Policy published on the website of personal data, which is an integral part of the OU.
6.2. The administrator takes measures to protect the personal data of users, in accordance with the requirements of the Law on the Protection of Personal Data and other applicable provisions of Bulgarian and European law.
6.3. The user agrees to receive system information and

messages that, in the opinion of the Administrator, are useful, informative or necessary in connection with the services, including but not limited to information about products or services, updates, new functions or services, advertising campaigns, promotions, events, changes or technical failures in the operation of the platform , as well as other information, from the Administrator and its partners at the email address or phone number specified by the user in the registration form.
7. PROTECTION OF PERSONAL DATA
7.1. By accepting these terms and conditions, the user gives his indefinite express and unconditional consent, until his possible express written cancellation, for the personal data provided by him to be collected, stored, processed and used by the Administrator and/or third parties authorized by the company, including, but not limited to only: companies providing courier services, banks, etc., for the purposes of fulfilling the contract for distance sales and delivery of ordered goods, marketing and advertising purposes and analyses, participation in games, promotions and raffles organized by the Administrator, as well as for any other purposes not prohibited by law. In view of the fulfillment of the requirements of the tax laws, on the basis of Art. 7 of the Civil Code, Art. 113 and Art. 114 of VAT and Art. 84 of the Code of Civil Procedure, it is necessary for the client to provide all the necessary data – three names, address, social security number, etc. The user can at any time receive information on whether the personal data provided by him are processed and used by the Administrator, as well as the purposes of the processing and use.

8. Complaints. Disputes. Applicable law
8.1. In cases where services on the platform are not performed or not performed in accordance with the provisions of the GTC, the User has the right to submit a complaint in electronic form through the contact form or by a letter on paper addressed to the Administrator’s postal address. The complaint must contain at least the name of the User, the email address specified in his profile or his postal address, as well as a description of the relevant irregularity.

8.2. The appeal shall be filed no later than 14 days after the reason for the appeal arose. The administrator has the right to refuse to consider complaints submitted after the expiration of this period or that do not meet the above requirements.

8.3. In the event that the data or information in the complaint is insufficient, the Administrator may contact the User before taking an opinion on the complaint in order to fill in the missing data in the unnecessary information.

8.4. The administrator examines the complaint within 14 days after the date of its receipt. A response to the complaint is sent to the email address or postal address from which the User sent the complaint.

8.5. The above-described procedure also applies to any other complaints from third parties sent to the Administrator in connection with the platform. For all questions that need further clarification or are not settled in these TOS, the User can contact the Administrator through the contact form.

8.6. The provisions of the current Bulgarian legislation shall apply to matters not settled by the present OU. Disputes in connection with the use of the site and the platform, which cannot be resolved through negotiations by mutual agreement or under the terms of the ADR, will be referred to the competent Bulgarian court.

9. Intellectual Property
9.1. The site contains texts, images, graphics, video, trademarks, databases and software that are the property of the Administrator or its licensors and are protected by copyright, related and other intellectual property rights by Bulgarian, European and other applicable laws and international conventions . Reproduction of the site’s content in its entirety or in part may only be carried out with the written consent of the Administrator.

10. Changes in OU
10.1. The administrator reserves the right to make changes to the TOU, adopt and publish an updated or new version of the TOU. Unless expressly stated otherwise, changes shall take effect from the day of their publication on the website.

10.2. The user is obliged to monitor and familiarize himself with the current version of the OU when using the platform. Any use of the Platform in any manner shall be deemed to constitute acceptance of the then-current published version of the TOS.

10.3. If the User refuses to accept the current version of the OU, the same should not use the platform in any way.